At AIYRA, we follow fair business practices in accordance with Canadian consumer protection laws. Please review the policy below before initiating a return or exchange.

Returns Eligibility

• Returns are accepted within 7 days of delivery
• Items must be unused, unwashed, unworn, and in original condition
• All original tags must remain attached
• Items showing signs of wear, damage, or alteration will not be accepted

Non-Returnable Items

The following items are considered final sale and are not eligible for return or exchange:

• Sale or discounted items
• Custom-made or made-to-order items
• Gift cards

This policy complies with Canadian law when clearly disclosed prior to purchase.

Exchanges

• Exchanges are subject to product availability
• Customers are responsible for return shipping costs unless the item received is defective or incorrect

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

• Clear photos of the issue must be provided for evaluation
• In such cases, AIYRA will cover replacement or return shipping costs

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part
• We recommend using a trackable shipping method, as AIYRA is not responsible for lost return shipments

Need Assistance?

For any questions regarding returns or exchanges, please contact us at:

Email: support@aiyra.ca